Patient Pre-Visit Experience: A Qualitative Evaluation Aiming to Transform the Onboarding-to-Care Experience for Patients
Project Summary
This ESU evaluation of the Pre-Visit Experience Transformation started in January 2022. We interviewed SHC leadership and faculty and SMP physicians for their perspectives on three interventions that are being rolled out within SHC. The goal of the interviews was to identify barriers, facilitators, and actionable feedback to support the implementation process and inform next steps for spread and scale of these interventions.
Funding
Financial support for this evaluation is from Stanford Healthcare.
For any questions or further information, please contact Rachel Siden (rsiden@stanford.edu).
Featured
Publications
Bragdon C, Siden R, Winget M, Harris SR, Carey R, Ko J, Vyas A, Brown-Johnson. Exploring implementation of interventions to facilitate integration in fragmented healthcare systems. Learning Health Systems. 2025;9(3):e10483. doi:10.1002/lrh2.10483
